Orchard Maple Family Dental at 6280 Orchard Lake Road in West Bloomfield Township, Michigan

Customer Reviews about Orchard Maple Family Dental

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  Dr woodruff and staff are excellent but I did have a concern been taking antibiotics as instructed for abscess but somehow not all going away so I called the office was instructed to keep taking med . Which I am I still have some discomfor . Thinking about maybe a second opinion I also agree with another comment about helping with payment plan office manager latoye is not much of assistance no personality
  May 26, 2017

  by Sementra Tobey
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  Billing Issues. My first time experience was November, 2016. I chose this dentist because my sister, who lives out of town goes to them for a cleaning when she is visiting. She raved about them so I decided to try. The initial visit was nice. They were aware that I was nervous about the visit and they were very sensitive to my needs. However, after paying the amount I owned for the visit, I received a letter stating that I didn't pay. I called the office and told them that I paid that day. They looked in my chart and told me that the payment was there, but was not entered. Okay. Honest mistake. Then, a couple of months later, I get a threatening letter stating that I was past due on a bill for $295, and that if I didn't pay, they were going to send me to COLLECTIONS!! That's right, COLLECTIONS. I found the letter to be very threatening. That was the first time I even new about an outstanding bill. I called the office and the young lady told me that they don't see the letters that go out (HUH?), and that I needed to pay that bill or I would be in default. Being nervous and upset about being turned over to collections, I paid it right then and there over the phone. Furious, I contacted my provider and told them what had happened. They informed me that I shouldn't have paid them anything. They said that the Dentist did not send in the necessary paperwork for that procedure, and they cannot approve/pay it until they get the paperwork. After that, I spoke to a different young lady at the Dentist office who told me that I never should have received that letter (Too late. Already paid the bill) , and that they mailed out the necessary paperwork to my provider. To date, my provider still has not received the paperwork. I just want this cleared up so that I can get my money back.
  February 01, 2017

  by johaunna moore
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  Very kind and compassionate. Friendly staff. I drive from Rochester to come here and I pass many dentist along the way. I couldn't ask fr anything more. They've never mun late or put me off for any reason.
  December 01, 2016

  by Reykeith Dudley

Opening hours Closed now

Today: 09:00 am — 06:00 pm

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About Orchard Maple Family Dental in West Bloomfield Township